Frequently Asked Questions

Fun Filled Entertainment

HAVE US AT YOU NEXT EVENT!!

Frequently Asked Questions TOP

1.    How do I reserve an item or an entertainer?
2. How many kids can use the bounce house at the same time?
3.    Is there a delivery charge for inflatable rentals?
4.    Do you require a deposit?
5.    What if it rains?
6.    What is your cancellation policy?
7.    What if it is too windy?
8.    What if it's too cold?
9 .   How much and what type of space is required?
10. Can I have inflatables at a park?
11. How far in advance do I need to make reservations?
12. Can I pick up the unit and set it up myself?
13. Can you provide recommendations for my event?
14. It says the price is a ...4 Hour rental "add-on", what does that mean?
15. Are the units cleaned after every rental?
16. Does there have to be an adult supervisor present at all times?
17. Do I have to keep the blower on at all times?
18. Can a bounce house be set up indoors?
19. Will the bounce house harm my lawn?
20. Who sets up the bounce house?

How do I reserve an item or an entertainer?

You can reserve equipment or entertainment by e-mailing us at jframe2003@aol.com or calling us at (704) 606-3643 (preferred). Please specify the following:

Name
Contact Phone Number or E-mail address
Rental item(s) and/or entertainment of interest
Rental / Event Date
Rental / Event start and stop time
Delivery / Event address
Payment Method - Cash, Checks, PayPal, Visa, MasterCard, and American Express.
Set Up Surface (for rentals)

If we receive your reservation request via email, we will contact you to confirm the order within 3 business days. A 50% deposit is required for inflatable rentals via credit card, check, or PayPal to hold a reservation. The customer can pay the remaining balance on the day of the event using Cash, Check, PayPal, or Credit Card.

How many kids can use the bounce house at the same time?

Each of our bounce houses and slides are commercial units that have been inspected by the Department of Labor in North Carolina and are designed to hold up to 700 pounds each. For safety purposes though, we recommend for most bounce houses contain no more than 7 small children (ages 3-5), 5 children (ages 6-9), and 3 children (ages 10-12) at the same time and only ONE person at the top of a slide at a time.

Is there a delivery charge for inflatable rentals?

Due to the increased cost of gasoline, Fun Filled Entertainment has added a Fuel surcharge. Most local rentals do not require additional charges, however, as a general rule of thumb, there is a $1.25 charge per mile (one-way) from the Fun Filled Entertainment Warehouse to the event location.

Do you require a deposit?

We require a Reservation Fee of 50% of the inflatable moon bounce rental fee(s) to be paid via Credit Card, PayPal or Check prior to the event date. This fee is not refundable, however it is transferable for up to 6-months from the date of the originally scheduled event.
For entertainment services, advance payment is welcome, but not required, however full payment is due at the time and date of the performance.

Reservation Fees can be mailed to P.O. Box 620564 Charlotte, NC 28262. Please make checks payable to Fun Filled Entertainment.

What if it rains?

Inflatable Rentals can be re-scheduled due to rain or the high probability (65% or greater) of rain prior to setup. The 50% fee to hold a reservation can be applied to a future rental within 6-months of the originally scheduled event date. If there is a high probability of rain the day of the event, Fun Filled Entertainment reserves the right to re-schedule the rental to a mutually agreeable date within 6-months of the originally scheduled event date.

If it begins to rain with consistency or force, the event host should have riders calmly exit the inflatable, turn off the blower, and move the blower to a dry location and cover the bouncer with the tarp.

If there is a high probability of rain and the customer elects to take possession of the bouncer anyway and the unit gets soaked, a $75.00 cleaning fee will be charged to the customer

What is your cancellation policy?

In the event a customer cancels a reservation, the 50% fee to hold a reservation will be surrendered, however the 50% is transferable to another event scheduled within the next 6-months from the date of the original reservation.

What if it is too windy?

If there are sustained winds of 15 mph or greater the day of the event, Fun Filled Entertainment reserves the right to cancel the reservation.

What if it's too cold?

The temperature needs to be at least 40 degrees Fahrenheit.

Do you rent generators?

No. Not at this time. All inflatable rentals will require access to a power supply.

How much and what type of space is required?

Depends on the inflatable unit. We recommend at least three feet in all directions around the unit. Flat ground with no sharp objects is required for all inflatables. Grass (preferred), Pavement, Gravel, and Gymnasium floors are all acceptable surfaces. If the unit will be on grass, we will properly anchor the unit with large stakes. For gymnasiums and pavement, etc. we will need to bring 100 pound sand bags. Please be sure to inform us in advance for anchoring purposes.

Can I have inflatables at a park?

Typically yes. However, you should check with Parks & Recreation as most counties require a permit which will take a few extra days to obtain. We can provide proof of insurance.

How far in advance do I need to make reservations?

The further in advance the better. Typically 4-6 weeks is enough time to get the inflatable unit or entertainment package you want unless it is a popular weekend. Summer rentals book fast. Some weekends all of our units/entertainment are reserved.

Can I pick the unit and set it up myself?

For safety purposes, we deliver, set up, and anchor the units ourselves. Safety is our 1st priority. Our qualified technician(s) will install the unit. At that time, all the safety instructions will be gone over with the individual renting the unit and the unit will be checked for proper operation.

Can you provide recommendations for my event?

Castle Bouncer - Recommended for ages 2-8 for backyard parties and larger events

Princess Castle - Recommended for children ages 2-8 for backyard parties with less than 15 children

Fun House - Recommended for children ages 2-8 for backyard parties with less than 15 children

Carousel Merry-Go Round - Recommended for ages 2-8 for backyard parties and larger events

Modular Combo - Recommended for ages 2-6 for backyard parties with less than 15 children

Fun House & Slide Combo - Recommended for ages 4 to adult for for backyard parties and larger events

16' Slide - Recommended for ages 4 to adult for backyard parties and larger events

18' Dry Slide - Recommended for ages 3 to adult for backyard parties and larger events

It says the price is a ...4 Hour rental "add-on", what does that mean?

We originally started as an entertainment company and so far almost every moon bounce rental has been added in addition to one of our entertainment shows (magic, balloons, face painting, etc.) So the prices shown reflect the cost when adding a rental to a booked show. If all you need is an inflatable, feel free to give us a call at 704-606-3643. I'm sure we can help you.

Are the units cleaned after every rental?

Yes. After each use, our bounce houses are thoroughly vacuumed (even between the seams) to get dirt and debris out of the units. After the unit is vacuumed, it is wiped down with disinfecting cleaner. We pride ourselves on delivering a clean unit to your event.

Does there have to be an adult supervisor present at all times?

Yes. An Adult supervisor MUST be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help individuals get in and out of the unit safely and to make sure they follow the rules. If you need us to provide a supervisor, there will be an additional fee.

Do I have to keep the blower on at all times?

There is really no need to turn off the blower when the unit is set up for enjoyment. The unit uses less energy than a hair dryer. However, if you need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and that the unit collapses onto itself and not onto any sharp objects or obstructions.

Can a bounce house be set up indoors?

Yes, we do set up bounce houses indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls and convention halls, just to name a few.

Will the bounce house harm my lawn?

No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure the movement will minimize any damage. We place stakes in the yard to help anchor the unit, but this does not do permanent damage.

Who sets up the bounce house?

Our qualified technicians have been properly trained to set up the bounce houses so that they can be enjoyed in a safe manor. Our technician inspects the area before set up and has been instructed on how to prevent tripping and other hazards.

Call Today!
704-606-3643